A – If you’re not seeing pick-up or delivery options appear when attempting to complete check-out, it’s likely because you don’t have your profile completely filled out. You MUST create a profile on our website if you want your order to go through. Go to the bottom of the page and under my account click “My Profile” and make sure you have your name, email, phone, and address filled in. (Yes, you DO need to fill out an address even if you are picking your order up.)
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Q – How do I re-order?
A – We offer a simple way to re-order the same meals as your previous purchase (specials may change) when logged into your account. Please ensure that you have selected the correct meals before submitting!
Q – Why can’t I select delivery?
A – If you do not have the 5 meal minimum for delivery in your cart, delivery will not be a check out option for you. Add a few meals and watch the magic happen.
Q – It’s 8 PM, do you know where my order is?!
A – Yes, we can tell you exactly where it is! Please call customer service at 732-869-0700.
Q – Do you deliver outside New Jersey
A – Our goal is to be bicostal, but for right now, we are limited to select regions of NJ – please check HERE to see if we service your area.
Q – Where do I pick up my food?
A – You can pick up your food at our parent resturant Mangiare Tu 600 Main St. Suite 3 Bradley Beach, NJ 07720 (entrance on side street of Brinley) on Monday, Tuesday & Thursday after 3 PM.
Q – Can I swap out one menu item for another?
A – In the future we are looking to impliment a create your own meal from scratch but for right now all our meals are very delicious just the way the chefs have designed them
Q – How long does the food stay fresh?
A – Meals are fresh up to FOUR days in the refrigerator, and UP TO one month in the freezer. We recommend transferring them to an airtight container if you choose to freeze them.
Q – Can the meals be frozen?
A – Yes, they can be frozen for up to one month and do not have to be defrosted. When ready to eat, just heat them up for a little longer than the normal recommended 2 minutes. For freshest quality, do not freeze seafood or salad. We also recommend to put these meals in the freezer the day you receive them to have it frozen at the meals freshest date.
Q – Can I pay cash on delivery?
A- Our drivers deliver hundreds of meals on delivery days. For their safety and sanity, cash is not permitted as delivery payment.
Q – HELP! How do I heat this stuff up?
A – All meals, except salads can be heated in the microwave, 1-3 minutes (your personal prefrence) with the top opened slightly OR remove your meal from the plastic container and cook in the oven at 350° for ten minutes.
Q – Can I track my delivery?
A – Your driver will text you when they leave our facility, and again when they are about 20 minutes away. If a text back is delayed, don’t panic. They are driving vans full of precious cargo and can’t always make it to the phone. We haven’t forgotten you.
Q – I live in New York – how does the food stay fresh during delivery routes?
A – All of our meals are packaged with cold packs in insulated delivery bags. Your food is always kept cool at all times.
– When do you deliver to my area?
A –You can find a complete list of our delivery zones & schedule HERE.
Q – I have a SEVERE lactose, nut, and wheat allergy. Will I survive if I place an order?
A – As always, we recommend using your best judgment. Allergens are listed on our menu, but our meals ARE prepared on shared equipment. If the thought of lactose makes your stomach turn, please use your personal experience and discretion. In the future we plan on having additional menu items to accomidate this.
Q – Do I need to be home when the food is dropped off?
A – Nope. If you will not be home, just leave instructions for your driver in the comments section when you check out. Remember to leave a cooler out to preseve freshness.
Q – The date I want my meal is no longer available. Can I still place my order?
A – Let us see if we can accommodate your request, please call customer service at 732-869-0700.
Q – Who is delivering my delivery?
A – Your delivery is being handled by one of our delivery personel.
Q – Why can’t I select delivery at check out?
A – Please make sure that you have minimum of 5 meals in your cart.
Q – How much does shipping cost?
A – Our cost for shipping is $10.00 per shipping delivery. These fees are assessed directly from UPS not Eat Clean Bro, so we are not able to adjust these costs. If your shipping order is over $150 and needs to be shipped in two boxes, we will cover the shipping fee for one box.
Q – Can I cancel/reschedule a shipping delivery?
A – Deliveries can be rescheduled if you contact customer service within 24 hours of placing your order 732-869-0700. Please note, if you do not contact us at least 24 hours before your scheduled date we will be unable to cancel the order.
Q – What happens if something is missing/incorrect in my order?
A – Please contact customer service (CustomerService@MON-JA2GO.com OR 732-869-0700 within 24 hours of receiving your delivery so we can help fix it!
Q – What happens if no one is home to receive my delivery?
A – If you live in a residential complex where your front door is not accessible without approved access or will not be home to receive your delivery, we recommend that you contact Customer Service 732-869-0700 so we can ensure proper delivery.